Refund Policy
Refund Policy
We want you to be fully satisfied with your purchase from ChopMaster. If for any reason you are not satisfied, we offer a straightforward return and refund process under the following conditions:
Eligibility for Refund
Refunds are available within 30 days from the date of receiving your order. To be eligible for a refund, the item must be in new, unused condition and in its original packaging. Proof of purchase is required for all returns.
Non-Refundable Items
Certain items are not eligible for a refund, including:
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Products that have been used or damaged.
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Items returned after the 30-day period.
Return Process
To initiate a return, please contact our customer service team within 30 days of receiving your order. Provide your order number and reason for the return. Once your return is approved, we will provide instructions for returning the item. Customers are responsible for the return shipping costs unless the product is damaged or incorrect.
Refund Process
Once the returned product is received and inspected, your refund will be processed to the original payment method within 7-10 business days. Please note, depending on your payment provider, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no extra cost to you.